> Source: [sk182246](https://support.checkpoint.com/results/sk/sk182246)

# sk182246 - Identity Awareness Blade shows "Configuration failure" in SmartConsole logs

| Property | Value |
|----------|-------|
| Solution ID | sk182246 |
| Date Created | 2024-04-24 |
| Last Modified | 2024-05-06 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R81.20, R81.10 (EOS) |
| OS | Gaia |

## Symptoms

- * `"Configuration failure"` is displayed for Identity Awareness Blade in SmartConsole.

* `adlog a dc` and `pdp status show` commands show `"daemon did not respond or not running!"`
* pdpd debug shows corrupted user object:

  `[...]@GW[DATE TIME] [ROLES (NAC::IS::TD::Events)] NAC::IS::ROLE_MATCHER_API::RoleMatcherAPIImpl::addUserGroups: failed to fetch user groups for ACCESS-ROLE-NAME`  
  `[...]@GW[DATE TIME] [ROLES (NAC::IS::TD::Critical)] NAC::IS::ROLE_MATCHER_API::RoleMatcherAPIImpl::reConf: reconf process had failed.`

## Cause

This can be caused due to corrupted user object associated to an access role.  

Below is an example of one of the corrupted entries. The sign that it is corrupt, is that it has no name or table attributes:  

`: (ReferenceObject`  
` :Uid ("{7D9AED10-3E44-4E84-B591-1B8A7233E00F}")`  
` :Name ()`  
` :Table ()`  
` )`

## Solution

This solution requires authentication. Please log in to view the full solution.

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