> Source: [sk182242](https://support.checkpoint.com/results/sk/sk182242)

# sk182242 - Harmony EPM process gets terminated after system restores from a backup

| Property | Value |
|----------|-------|
| Solution ID | sk182242 |
| Date Created | 2024-04-23 |
| Last Modified | 2025-01-16 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | R81.20 |

## Symptoms

- * Endpoint Management (EPM) process gets terminated after system restores from a backup.
* Unable to log in to SmartEndpoint. It is struck at 35%.
* Following error codes are displayed: "Endpoint management server is not running"

## Cause

EPM service is not getting activated automatically.  
Sample status of the EPM service which is not running:  

`Expert@XXX:0]# cpwd_admin list`  

`EPM 0 T 0 [10:49:14] 18/4/2024 N startEngine`

## Solution

This problem was fixed. The fix is included starting from:

* [Check Point Quantum R82](https://support.checkpoint.com/results/sk/sk181127)

Check Point recommends to always upgrade to the most recent version.

<br />

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

<br />

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