> Source: [sk182241](https://support.checkpoint.com/results/sk/sk182241)

# sk182241 - Gateway / Harmony Email / Infinity Services show as Inactive in XDR

| Property | Value |
|----------|-------|
| Solution ID | sk182241 |
| Date Created | 2024-04-24 |
| Last Modified | 2025-10-06 |
| Technical Level | General |
| Products | Security Management Server |
| Versions | R81.20, R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * Gateway / Harmony Email / Infinity portal Widgets in XDR show Inactive
* We see events / incidents in XDR from relevant sources
* Sometimes the widgets show connected

## Solution

No fix is required. This behavior is by design.  

If XDR does not receive updates within 48 hours, the widgets will show as Inactive until they receive new information

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