> Source: [sk182236](https://support.checkpoint.com/results/sk/sk182236)

# sk182236 - Threat Prevention Exception policy Protection/Site/File/Blade column > Anti Bot & Anti Virus Protections window shows "No items found"

| Property | Value |
|----------|-------|
| Solution ID | sk182236 |
| Date Created | 2024-05-03 |
| Last Modified | 2024-05-07 |
| Technical Level | Advanced |
| Products | Other |
| Versions | Not Version-Specific |

## Symptoms

- When browsing in SmartConsole to Security Policies \> Threat Prevention \> Exceptions \> Protection/Site/File/Blade \> Anti Bot \& Anti Virus Protections, it intermittently shows `"No items found."`

## Cause

The Windows client does not have sufficient free memory.  
For example, you can replicate the issue on a Windows 2016 Server VM with 1GB memory assignment when its OS memory usage is 95%, and on a VM with 2GB memory assignment, the issue does not occur.

## Solution

This solution requires authentication. Please log in to view the full solution.

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