> Source: [sk182207](https://support.checkpoint.com/results/sk/sk182207)

# sk182207 - "show maestro port <Port> optic-info" command shows "Not supported" for transceivers "CPAC-TR-xxx-D" on a Maestro Hyperscale Orchestrator

| Property | Value |
|----------|-------|
| Solution ID | sk182207 |
| Date Created | 2024-04-14 |
| Last Modified | 2025-09-10 |
| Technical Level | General |
| Products | Scalable Platforms |
| Versions | R81.20, R81.10 (EOS) |
| OS | Gaia |
| Platform | Maestro Orchestrator |

## Symptoms

- * The output of the Gaia Clish command "`show maestro port <Port> optic-info`" on a Maestro Orchestrator shows "`Not supported`" for transceivers "CPAC-TR-xxx-D".

* The link speed is not detected automatically when using a "CPAC-TR-xxx-D" transceiver. As a result, there is no link.

* The HCP report for the test "**Transceivers Support**" on a Maestro Orchestrator shows that some transceivers are not approved by Check Point.

  Example:

  ```
  
  Result: ERROR
  
  Description: This test checks that all installed transceivers are supported
  
  Summary:
  +-------------------------------------------------------------------------------------------------+
  |                                     Interfaces Transceivers                                     |
  +-----------+--------------------+----------------+----------------+----------------+-------------+
  | Interface | Transceiver Vendor | Transceiver SN | Transceiver PN | Check Point PN | Enforcement |
  +===========+====================+================+================+================+=============+
  | 1         | prolabs            | rr21dc950285   | sfp10gbasetc   | na             | Failed      |
  +-----------+--------------------+----------------+----------------+----------------+-------------+
  | 5         | finisarcorp        | nd6drqk        | ftlx8574d3bc1  | na             | Failed      |
  +-----------+--------------------+----------------+----------------+----------------+-------------+
  
  Transceivers in port[s] 1,5 are not approved by Check Point
  ```

## Cause

Transceivers with the SKU "CPAC-TR-\<XXX\>-D" are certified (refer to [sk92755 - Compatibility of transceivers for Check Point appliances](https://support.checkpoint.com/results/sk/sk92755)), but not yet included in the verification code of the Maestro Orchestrators that run the versions R81.20, R81.10, and R80.20SP.  

Note: Transceiver "SFP-28G-PDAC3M**-C** " is in fact "CPAC-DAC-25G-3M**-D**".

## Solution

This problem was fixed. The fix is included starting from:

* [Check Point Quantum R82](https://support.checkpoint.com/results/sk/sk181127)

For the Maestro Orchestrator versions R81.20 and lower:

1. Ignore this line in the output:

   `Enforcement: Not supported`
2. Before you use a "**CPAC-TR-\<xxx\>-D**" transceiver, you must manually configure the speed on the corresponding Orchestrator port:

   1. Connect to the command line on the Orchestrator.

   2. Log in to Gaia Clish.

   3. Run these commands:

      `set maestro port <Port> qsfp-mode <Speed>`

      `save config`

---

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