> Source: [sk182204](https://support.checkpoint.com/results/sk/sk182204)

# sk182204 - "Unable to connect to Server. Please make sure that all processes of the server are up and running" error when logging into SmartConsole/SmartView web GUI

| Property | Value |
|----------|-------|
| Solution ID | sk182204 |
| Date Created | 2024-05-06 |
| Last Modified | 2024-05-07 |
| Technical Level | Advanced |
| Products | Security Management Server |
| Versions | R81.20 |
| OS | Gaia |

## Symptoms

- * You cannot log into SmartConsole/SmartView web GUI, and this error appears:

  `Unable to connect to Server. Please make sure that all processes of the server are up and running.`
* The `fwm` process is in the Terminated status after you run the commands `cpstop; cpstart`.

* The file *fwm.elg* contains these logs: `
  > Waiting until CPM server is up `  
  > `
  > WaitUntilNgmServerIsUp: FWM is sending domains 123............................fed to CPM `  
  > `
  > Failed to read mandatory schema file application_control_top_tables_classes.C `  
  > `
  > Failed to build the objects schema while initializing database manager with error 0x80070057 ('One or more arguments are invalid') `  
  > `
  > `

  <br />

## Cause

The *$FWDIR/conf/* directory is missing the mandatory schema file.

<br />

## Solution

This solution requires authentication. Please log in to view the full solution.

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