> Source: [sk182198](https://support.checkpoint.com/results/sk/sk182198)

# sk182198 - Not possible to open SmartUpdate from Smart-1 Cloud

| Property | Value |
|----------|-------|
| Solution ID | sk182198 |
| Date Created | 2024-04-10 |
| Last Modified | 2024-04-24 |
| Technical Level | Advanced |
| Products | Smart-1 Cloud |
| Versions | Cloud |

## Symptoms

- "`The connection to Security Management Server '127.0.0.1' has been refused because the database could not be opened`" error when opening SmartUpdate from Smart-1 Cloud.

Example:

![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1712740506676/1202404101208291.png)

## Cause

Smart-1 Cloud does not support SmartUpdate.

## Solution

This solution requires authentication. Please log in to view the full solution.

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