> Source: [sk182197](https://support.checkpoint.com/results/sk/sk182197)

# sk182197 - "The connection to the Security Management Server has been refused" error when connecting to SmartUpdate from Smart-1 Cloud

| Property | Value |
|----------|-------|
| Solution ID | sk182197 |
| Date Created | 2024-04-10 |
| Last Modified | 2024-04-16 |
| Technical Level | General |
| Products | SmartConsole |
| Versions | R81.20 |

## Symptoms

- "The connection to the Security Management Server \<IP address\> has been refused because the database could not be opened" error when connecting to SmartUpdate from Smart-1 Cloud, for example:

![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk182199/1202404101212121202404101501571.png)

## Cause

**SmartUpdate is not supported in Smart-1 Cloud.**

## Solution

To manage the Security Gateway licenses in Smart-1 Cloud, in SmartConsole navigate to **Gateway and Servers \> Licenses** tab:

![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk182197/Licenses202404151544481.png)

For more information on Smart-1 Cloud, see [Quantum Smart-1 Cloud Administration Guide](https://sc1.checkpoint.com/documents/Infinity_Portal/WebAdminGuides/EN/Check-Point-SmartCloud-Admin-Guide//Default.htm).

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