> Source: [sk182170](https://support.checkpoint.com/results/sk/sk182170)

# sk182170 - VSX Gateway is in a boot loop with repeated messages "read_from_vmcore: Can't read the dump memory"

| Property | Value |
|----------|-------|
| Solution ID | sk182170 |
| Date Created | 2024-04-03 |
| Last Modified | 2024-04-29 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R81.20, R81.10 (EOS) |
| OS | Gaia |

## Symptoms

- The VSX Gateway is in a boot loop with these repeated messages:

```

read_from_vmcore: Can't read the dump memory(/var/log/crash/XXXX-XX-XX-XX:XX/vmcore). No such file or directory

readpage_elf: Can't read the dump memory(/var/log/crash/XXXX-XX-XX-XX:XX/vmcore).

readmem: type_addr: 0, addr:XXXXXXXXXXXXXXXX, size:32

section_mem_map_addr: Can't get a struct mem_section(XXXXXXXXXXXXXXXX).
```

## Cause

The kernel attempted to write data into a corrupted vmcore/directory. No vmcore file was created, triggering a boot loop on the appliance.

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## Solution

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