> Source: [sk182162](https://support.checkpoint.com/results/sk/sk182162)

# sk182162 - Microsoft Virtual Keyboard is unavailable during FDE preboot

| Property | Value |
|----------|-------|
| Solution ID | sk182162 |
| Date Created | 2024-04-25 |
| Last Modified | 2024-04-25 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |
| OS | Windows |

## Symptoms

- Microsoft Virtual Keyboard is unavailable during FDE preboot login.

## Solution

No fix is required. This behavior is by design.
Use the Virtual Keyboard provided within the Check Point preboot environment:  

![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk182162/FDE-keyboard202404251608052.png)

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