> Source: [sk182137](https://support.checkpoint.com/results/sk/sk182137)

# sk182137 - "Internal system error in HTTPS Inspection due to categorization service error (Trap error)"

| Property | Value |
|----------|-------|
| Solution ID | sk182137 |
| Date Created | 2024-03-27 |
| Last Modified | 2025-02-19 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82, R81.20, R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * This error appears in SmartConsole HTTPSi Bypass logs: "*Internal system error in HTTPS Inspection due to categorization service error (Trap error)*".

* In *$FWDIR/log/fwk.elg* , these blockers appear:  

  `fwk_dev_handle_mq_ioctl: [14 Mar 10:43:08][fwk4];[vs_9];[dev_thread_0];[10938];Warning:cp_timed_blocker_handler: Handler info: Library [fwk], Function offset [0x19030].
  [14 Mar 10:43:08][fwk4];[vs_9];[dev_thread_0];[10938];Warning:cp_timed_blocker_handler: Handler info: Nearest symbol name [fwk_dev_handle_mq_ioctl], offset [0x19030]. 
  [14 Mar 10:43:08][fwk4];[vs_9];[dev_thread_0];[10938];Warning:cp_timed_blocker_handler: A handler [0x7f354db356e0] blocked for 3 seconds `  

  `

  [14 Mar 10:43:08][fwk4];[vs_9];[dev_thread_0];[10938];Warning:cp_timed_blocker_handler: Handler info: Library [fwk], Function offset [0x19030].
  [14 Mar 10:43:08][fwk4];[vs_9];[dev_thread_0];[10938];Warning:cp_timed_blocker_handler: Handler info: Nearest symbol name [fwk_dev_handle_mq_ioctl], offset [0x19030].
  [14 Mar 10:43:08][fwk4];[vs_9];[dev_thread_0];[10938];Warning:cp_timed_blocker_handler: A handler [0x7f354db356e0] blocked for 3 seconds.`.

## Cause

Wrong values set in `rad_conf.C`, resulted with buffer size issue used by the RAD process.

## Solution

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