> Source: [sk182132](https://support.checkpoint.com/results/sk/sk182132)

# sk182132 - SmartEndpoint terminated immediately after logging in

| Property | Value |
|----------|-------|
| Solution ID | sk182132 |
| Date Created | 2024-04-09 |
| Last Modified | 2025-05-15 |
| Technical Level | General |
| Products | SmartConsole, Endpoint Security |
| Versions | R81.20, R81.10 (EOS), R81 (EOS), R81.20, R81.10 (EOS), R81 (EOS) |

## Symptoms

- * SmartEndpoint is terminated immediately every time after you log in.
* The error message "communication error" is displayed sometimes.
* The log file C:\\Users\\\\AppData\\Local\\CheckPoint\\SmartEndpoint_Logs\\SmartEndpoint_Logs.txt from the SmartEndpoint client shows an error:  
  Chunk_Care received an in-parseable chunk size chunkNum

## Cause

SmartEndpoint cannot parse chunk of data because of gibberish characters in the response.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. The log file:  
   `C:\Users\<UserName>\AppData\Local\CheckPoint\SmartEndpoint_Logs\SmartEndpoint_Logs.txt`

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