> Source: [sk182128](https://support.checkpoint.com/results/sk/sk182128)

# sk182128 - SAML Authentication fails after installation of Jumbo Hotfix Accumulator R81.10 Take 113 or higher

| Property | Value |
|----------|-------|
| Solution ID | sk182128 |
| Date Created | 2024-03-20 |
| Last Modified | 2025-05-14 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R81.10 (EOS) |
| OS | Gaia |

## Symptoms

- * SAML authentication for Remote Access VPN fails.

  "`HTTP Error 500`" in the SAML Portal.
* SAML Portal does not respond / load when the Mobile Access Software Blade is enabled.

## Cause

The SAML portal file structure (*/opt/CPSamlPortal/* )is corrupted on the Security Gateway / Cluster Members.

The underlying cause is related to configuration or data synchronization between cluster members during the cluster failover process.

This issue occurs only in the R81.10 Jumbo Hotfix Accumulator.

## Solution

This solution requires authentication. Please log in to view the full solution.

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