> Source: [sk182126](https://support.checkpoint.com/results/sk/sk182126)

# sk182126 - Installing Endpoint Security Clients fails if ZoneAlarm is installed

| Property | Value |
|----------|-------|
| Solution ID | sk182126 |
| Date Created | 2024-03-20 |
| Last Modified | 2024-03-21 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |
| OS | Windows |

## Symptoms

- Installing Endpoint VPN client in "SecuRemote" mode on Windows with ZoneAlarm fails with "*%ProgramDATA%\\CheckPoint contains symbolic link that cannot be removed*"

## Cause

The issue is cause by folder permission conflicts between ZoneAlarm and Endpoint Security Clients.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue - improved Endpoint Security Client package.

A Support Engineer will make sure the Endpoint Security Client is compatible with your environment before providing it.  
For faster resolution and verification, collect the [CPinfo](https://support.checkpoint.com/results/sk/sk90445) file from the Endpoint Security Client involved in the case.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content