> Source: [sk182082](https://support.checkpoint.com/results/sk/sk182082)

# sk182082 - Harmony Endpoint - Clear the ThreatCloud Reputation local cache

| Property | Value |
|----------|-------|
| Solution ID | sk182082 |
| Date Created | 2024-03-21 |
| Last Modified | 2025-07-16 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Windows, macOS |

## Symptoms

- Harmony Endpoint Security client blocks certain files, URLs and IP addresses even if they are marked as benign in the ThreatCloud's Reputation Service.

## Cause

The previous reputation settings are still cached in the endpoint and requires some time to clear the cache and update to the latest reputation settings.

## Solution

This solution requires authentication. Please log in to view the full solution.

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