> Source: [sk182073](https://support.checkpoint.com/results/sk/sk182073)

# sk182073 - Domain Management Server (CMA) does not stop when running the "mdsstop" command

| Property | Value |
|----------|-------|
| Solution ID | sk182073 |
| Date Created | 2024-03-25 |
| Last Modified | 2024-03-31 |
| Technical Level | General |
| Products | Multi-Domain Security Management Server |
| Versions | R81 (EOS), R81.10 (EOS), R81.20 |

## Symptoms

- Domain does not stop when running `# mdsstop_customer <name_of_doamin>`. The only way to stop it is to end the processes manually.

This happens:

* After upgrading the Multi-Domain Management Server to R81.10 or R81.20.
* After importing the database in a newly installed Management Server.

<br />

## Cause

The `cprid` process locks the `mdsstop` process on the Domain Management Server.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Security Gateway / each Cluster Member involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

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