> Source: [sk182055](https://support.checkpoint.com/results/sk/sk182055)

# sk182055 - Harmony Mobile Connector shows error code 401 on Harmony Mobile Administrator Portal

| Property | Value |
|----------|-------|
| Solution ID | sk182055 |
| Date Created | 2024-03-10 |
| Last Modified | 2025-08-07 |
| Technical Level | Advanced |
| Products | Mobile Security |
| Versions | Cloud |

## Symptoms

- * Harmony Mobile configured with Connector.
* Devices tab shows error "Request failed with status code 401". PII badge shows "PII data decrypted by connector". ![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1708875381551/connector-401-error-with-pii-success-badge202402251738241.jpg)

## Cause

Obsolete information in browser cache and/or Connector public key mismatch

## Solution

This solution requires authentication. Please log in to view the full solution.

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