> Source: [sk182046](https://support.checkpoint.com/results/sk/sk182046)

# sk182046 - "Unfortunately, there are certain exclusions that cannot be migrated automatically and necessitate manual intervention" warning in Harmony Endpoint

| Property | Value |
|----------|-------|
| Solution ID | sk182046 |
| Date Created | 2024-02-22 |
| Last Modified | 2024-03-05 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | Cloud, R82.20, R82.10, R82, R81.20 |

## Symptoms

- "Apologies for the inconvenience. Unfortunately, there are certain exclusions that cannot be migrated automatically and necessitate manual intervention." warning message appears when you try to migrate Legacy Global Exclusions to Global Smart Exclusions.

## Cause

The system does not allow to migrate certain exclusions automatically.

## Solution

1. Log in to the Harmony Endpoint Administrator Portal (EPMaaS).
2. Navigate to **Policy \>Threat Prevention \> Policy Capabilities**.
3. Select a rule.
4. On the **Capabilities \& Exclusions** pane, click the **Behavioral Protection** tab.
5. Click **Advanced Settings** .  
   The **Advanced Settings - Behavioral Protection** window appears.
6. Click **Behavioral Guard \& Anti Ransomware**.
7. In the **Custom settings** section, click **Change custom settings** .

   ![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk182046/EFR202403051633381.jpg)

   **Note:** If **EFR Custom settings** section is not visible:
   1. Add **?efr_custom_settings=show** to the end of the URL in the browser's address bar.
   2. Press **Enter**.
   3. In the **Advanced Settings - Behavioral Protection** window, click **Anti Bot** on the left and click **Behavioral Guard \& Anti Ransomware** again.
8. In the **Custom Settings** screen, click **Import** .  
   ![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk182046/custom_settings_screen_import202403051634362.jpg)
9. Click **OK** to close the window.
10. Repeat the steps 3 to 9 for all the rules.
11. Click **Save \& Install** to install all the changes.
12. Navigate to **Policy \>Threat Prevention \> Global Exclusions** .  
    ![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk182046/Change_forensics202403051634573.jpg)
13. Click **Cleanup Forensics Custom Settings**.

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