> Source: [sk182043](https://support.checkpoint.com/results/sk/sk182043)

# sk182043 - "[ERROR] Failed to pull DB data" error in Gaia gClish when running the CPUSE "installer" commands on a Scalable Platform Security Group

| Property | Value |
|----------|-------|
| Solution ID | sk182043 |
| Date Created | 2024-05-05 |
| Last Modified | 2026-08-12 |
| Technical Level | Advanced |
| Products | Scalable Platforms |
| Versions | R82.10, R82, R81.20, R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * "`[ERROR] Failed to pull DB data`" error in Gaia gClish when running the CPUSE "`installer`" commands on a Scalable Platform Security Group.

  Example commands:
  * `show installer package imported`

  * `installer import local`

  * `installer verify`

* In some cases, the requested operation succeeds despite the error message. For example:

  * `installer import local` command fails with error

  * However, the requested package appears in `show installer packages`

## Cause

This is a cosmetic issue.

## Solution

This solution requires authentication. Please log in to view the full solution.

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