> Source: [sk181911](https://support.checkpoint.com/results/sk/sk181911)

# sk181911 - CME upgrade fails with error "step Install Hotfix Action verification failed"

| Property | Value |
|----------|-------|
| Solution ID | sk181911 |
| Date Created | 2024-01-28 |
| Last Modified | 2024-02-19 |
| Technical Level | General |
| Products | Security Management Server, Multi-Domain Security Management Server |
| Versions | R81.20, R81.10 (EOS), R81 (EOS), R81 (EOS), R81.10 (EOS), R81.20 |

## Symptoms

- * You receive a `"step Install Hotfix Action verification failed"` error when running CME upgrade with installation script on Management HA environment, and the upgrade fails.

* A CME upgrade with the Offline package procedure based on [sk157492](https://support.checkpoint.com/results/sk/sk157492) fails.

* Review of the log in */opt/CPInstLog/AutoUpdateLogs/CME* shows installation fails with this message:  

  `Error: Action Install Bundle Action aborted: step Install Hotfix Action verification failed`

* Happens for CME package online or for offline installation.

## Cause

A RPM installation fails, causing the CME installation to fail.  

Issue only relevant for machines running with last Deployment installer take 26.

## Solution

To verify the component version on the machine, run the following command in Expert mode:  

`# cpvinfo /opt/CPDepInst/latest/bin/da_installer`  

The issue will be resolved in next Deployment installer take release. **To upgrade the CME, use the following workaround:**   

Revert the CME installation and install the new CME package manually.

1. To revert the current CME package run:

   `# autoupdatercli revert-completely CME`
2. Install the new package manually or run "`autoupdatercli stop`" to restart the autoupdate process and run the installation again. For details refer to [sk157492.](https://support.checkpoint.com/results/sk/sk157492)

**Note:** You can safely revert the CME. It does not delete the current configuration.

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