> Source: [sk181883](https://support.checkpoint.com/results/sk/sk181883)

# sk181883 - SmartConsole closes when searching for "ICMP" or opening an ICMP log

| Property | Value |
|----------|-------|
| Solution ID | sk181883 |
| Date Created | 2024-02-09 |
| Last Modified | 2024-02-11 |
| Technical Level | General |
| Products | Logging & Status |
| Versions | R81.20, R81.10 (EOS), R81 (EOS) |
| OS | Gaia |
| Platform | Smart-1 |

## Symptoms

- SmartConsole closes without a specific error when you search for "ICMP" or open an ICMP log.

## Solution

[Contact Check Point Support](http://www.checkpoint.com/services/contact/index.html) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification please collect CPinfo files from the Security Management and Security Gateways involved in the case.

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