> Source: [sk181846](https://support.checkpoint.com/results/sk/sk181846)

# sk181846 - Unable to view Security Overview or Logs Section in the Harmony Endpoint EPMaaS

| Property | Value |
|----------|-------|
| Solution ID | sk181846 |
| Date Created | 2024-04-24 |
| Last Modified | 2024-04-28 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, R82.x, R82.20, R82.10, R82, R81.20 |
| OS | Windows, macOS |
| Platform | Open Server |

## Symptoms

- * Logs or Security Overview tabs are not loading for the tenants in Australia, India, and UK regions.
* Following error message is displayed in Logs and Security Overview section - "endpoint-prod-cloudinfra-gw.ap.portal.checkpoint.com refused to connect"
* Following error message is displayed when trying to log in to the portal - "https://.portal.checkpoint.com/404"

## Cause

Logging in to the Infinity Portal using the generic URL (`portal.checkpoint.com`), does not redirect the user to the region specific URL:  

|-------------------|----------------------------|
| **Tenant Region** | **URL**                    |
| Australia         | `ap.portal.checkpoint.com` |
| India             | `in.portal.checkpoint.com` |
| UK                | `uk.portal.checkpoint.com` |

![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk181846/Error Screenshot202404232051413.jpg)

## Solution

This solution requires authentication. Please log in to view the full solution.

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