> Source: [sk181822](https://support.checkpoint.com/results/sk/sk181822)

# sk181822 - Multi-Domain Security Management shows high number of open Remote CPM Server sessions

| Property | Value |
|----------|-------|
| Solution ID | sk181822 |
| Date Created | 2024-01-08 |
| Last Modified | 2024-09-25 |
| Technical Level | General |
| Products | Multi-Domain Security Management Server |
| Versions | R81 (EOS), R81.10 (EOS), R81.20 |

## Symptoms

- * High number of open Remote CPM Server sessions on Multi-Domain Security Management Server.  

* [sk113955](https://support.checkpoint.com/results/sk/sk113955) does not resolve the issue.
* The `cpm.elg` file can show:  

  `LoginRequest{authenticationInfo=AuthenticationInfoBase{username='system_admin'},connectionMode=READ_WRITE, applicationName='Remote CPM Server', userAgent='null', actionOnOtherClientSession=NO_ACTION, workSessionId='null', workSessionMode=START_NEW, workSessionType=PUBLIC, keepAliveTimeout=86400, getDomainList=false, domain=abc9056e-1234-4172-b282-288e58db2f89, domainName='null', domainIp='null', remoteIpAddr='<IP address>', VersionDetails=null}`  

  `28/11/23 06:43:50,880 ERROR internal.relay.CpmRelaySvcImpl [qtp-1094042879-30003]: Got exception trying to login to <IP address> java.lang.NullPointerException`

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 70
* [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 141
* [Jumbo Hotfix Accumulator for R81](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81/Default.htm) starting from Take 99

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

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