> Source: [sk181819](https://support.checkpoint.com/results/sk/sk181819)

# sk181819 - The Specification test on Hard Diagnostics may fail on SG-3100, SG-6400 appliances

| Property | Value |
|----------|-------|
| Solution ID | sk181819 |
| Date Created | 2023-12-25 |
| Last Modified | 2023-12-25 |
| Technical Level | Advanced |
| Products | Other |
| Versions | Not Version-Specific |
| OS | Gaia |
| Platform | 3000, 6000 |

## Symptoms

- * The Hardware Diagnostics on Boot menu fails with "Spec test Failed".
* The `SPEC_TEST_(date-time).log` file on the Diagnostics result has these lines: `Testing hdsize...
  > Unable to find info (11003,1020)-hdsize in the providers array 
  > Spec tested. Status: Failed`
* The `DISK_TEST_(date-time).log` and `LONG_DISK_TEST_(date-time).log` files on the Diagnostics result show all the hard disk tests passed.

## Cause

1. The "hdsize" is defined in the below section of `/etc/appliance_config.xml` on the appliance. It can be updated when upgrading to new major version or installing a Jumbo Hotfix take.   

`<param name="hdsize">`  
`<operand>240</operand>`  
`<operator>ge</operator>`  
` <info_prov>1020</info_prov>`  
`<info>11003</info>`  
`</param>`  

2. But the Hardware Diagnostics Tool on the Boot menu is updated only when you install a new major version (as in R81.10 or R81.20).

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content