> Source: [sk181697](https://support.checkpoint.com/results/sk/sk181697)

# sk181697 - "Policy installation failed on gateway. If the problem persists contact Check Point support (Error code: 0-3-2000173-10)"

| Property | Value |
|----------|-------|
| Solution ID | sk181697 |
| Date Created | 2023-12-01 |
| Last Modified | 2025-06-17 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82, R81.20, R81.10 (EOS) |
| OS | Gaia |

## Symptoms

- * The policy installation fails with this error:   
  `Policy installation failed on gateway. If the problem persists contact Check Point support (Error code: 0-3-2000173-10)`
* In the VSX virtual system, this command shows no Anti-Virus update status:   
  `[Expert@HostName:0]# cpstat antimalware -f update_status`
* This command shows different results between cluster members:  
  `[Expert@HostName:0]# ls- l $FWDIR/amw/ext_ioc/cur/rep/`

## Solution

This solution requires authentication. Please log in to view the full solution.

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