> Source: [sk181688](https://support.checkpoint.com/results/sk/sk181688)

# sk181688 - Error: "Operation timed out" occurs when attempting to connect with SmartConsole with Compliance Blade enabled

| Property | Value |
|----------|-------|
| Solution ID | sk181688 |
| Date Created | 2023-12-04 |
| Last Modified | 2023-12-06 |
| Technical Level | General |
| Products | Security Management Server |
| Versions | R81.20 |
| OS | Gaia |

## Symptoms

- * Error: "Operation timed out" occurs when attempting to connect with SmartConsole with Compliance Blade enabled. This issue was only seen in Multi-Domain Security environments with domains that have Compliance blade enabled.
* The CPU and memory usage on the Security Management Server is within normal range.
* During debug, the `$MDS_FWDIR/log/cpm.elg` file shows:  

  <br />

  A new thread is created to send the authentication to fwm:  

  15/11/23 11:43:45,416 INFO coresvc.internal.LoginSvcImpl \[qtp1783696436-1785399\]: Sending authentication request to fwm of domain 0739ec0e-4828-d742-8d5e-e82874a50c93 in port 30033   

  15/11/23 11:43:45,417 INFO coresvc.internal.LoginSvcImpl \[Thread-111354\]: Retry thread started, for domainSessionId:9a05ead9c9baaafe758ac11f33c7487b, clientSessionId:e994bb39856f28e95708fe803b8d8a6c numOfRetryThreadsInParallel:1  

  15/11/23 11:43:45,917 INFO coresvc.internal.LoginSvcImpl \[Thread-111354\]: Sending authentication request to fwm of domain 0739ec0e-4828-d742-8d5e-e82874a50c93 in port 30033  
  CPM fails to connect to fwm:  

  Caused by: java.net.SocketTimeoutException: SocketTimeoutException invoking https://localhost:30033/cp_service: Read timed out  

  Until is finally succeeds:  

  15/11/23 11:45:49,867 INFO coresvc.internal.LoginSvcImpl \[Thread-111354\]: Retry thread succeeded login to fwm service   

  <br />

## Cause

The login request on the FWM Daemon is delayed until the compliance blade license check is completed.  

Based on the FWM debugs, it seems that the process was halted due to a compliance blade license check that was being performed.  

`[FWM 67062 4006344768]@fwmgr03kpr[15 Nov 11:42:34] Calling Web Service: /opt/CPsuite-R81.20/fw1/lib`  

`/libngmws.so(_ZN3ngm42ComplianceSvcRemoteServiceSoapBindingProxy14runInterpreterEPKcS2_PNS_26compliance__runInterpreterEPNS_34compliance__runInterpreterResponseE+0x1a3) [0xf5312e6b]`  

`/opt/CPsuite-R81.20/fw1/lib`  

`/libGRCAddon.so(_ZN12CommonHelper13RunWebServiceB5cxx11EPcS0_S0_+0x198) [0xf4949b08]`  

`/opt/CPsuite-R81.20/fw1/lib/libGRCAddon.so(_Z23GetRelevantObjectsCountv+0x66) [0xf4949d06]`  

`/opt/CPsuite-R81.20/fw1/lib/libGRCAddon.so(_Z30GRCEntitlementStatusCheckQuotev+0x1b) [0xf494c48b]`  

`/opt/CPsuite-R81.20/fw1/lib/libGRCAddon.so(_Z25GRCCheckLicenseWithErrorsv+0x147) [0xf494cd37]`

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Security Gateway / each Cluster Member involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

---

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