> Source: [sk181686](https://support.checkpoint.com/results/sk/sk181686)

# sk181686 - PCAP file collection fails through the API on the Multi Domain Security Server

| Property | Value |
|----------|-------|
| Solution ID | sk181686 |
| Date Created | 2023-12-18 |
| Last Modified | 2023-12-26 |
| Technical Level | Advanced |
| Products | Multi-Domain Security Management Server |
| Versions | R81.10 (EOS) |
| OS | Gaia |
| Platform | Smart-1 |

## Symptoms

- When an API request tries to fetch a Packet Capture (PCAP) file through the API with the attachment ID, the collection fails with an `Internal Error`:   

`Packet Capture operation" failed (100%)`  
`{`  
`"tasks" : [ {`  
`"task-id" : "01234567-89ab-cdef-9ab2-xxxxxxxxxx",`  
`"task-name" : "Packet Capture operation",`  
`"status" : "failed",`  
`"progress-percentage" : 100,`  
`"suppressed" : false,`  
`"task-details" : [ {"fault-message" : "Internal error"`  

**Note**: The issue does not occur when you download the same files through SmartLog.

## Cause

In specific scenarios, many PCAP requests within the same time period may cause the process to stop working.

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## Solution

This solution requires authentication. Please log in to view the full solution.

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