> Source: [sk181653](https://support.checkpoint.com/results/sk/sk181653)

# sk181653 - Harmony Endpoint Anti-Malware Blade appears off

| Property | Value |
|----------|-------|
| Solution ID | sk181653 |
| Date Created | 2023-11-14 |
| Last Modified | 2023-11-19 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | Cloud, R82.10, R82, R81.20 |
| OS | Windows |

## Symptoms

- * The Ant-Malware Blade status shows as OFF/inactive and it is impossible to re-enable the blade (repairing, turning off and on capabilities).
* CPInfo and the logs show that the Anti-Malware Blade as running.

## Cause

Issue occurs because the Threat Emulation Blade crashes during a scan.   
Normally (E1) , if Anti-Malware crashes, it starts again and sends the "Initializing" status.   
With E2, if Threat Emulation crashes, Anti-Malware does not send an "Initializing" message and thus the fields are not reset.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue - improved Endpoint Security Client package.

A Support Engineer will make sure the Endpoint Security Client is compatible with your environment before providing it.  
For faster resolution and verification, collect the [CPinfo](https://support.checkpoint.com/results/sk/sk90445) file from the Endpoint Security Client involved in the case.

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