> Source: [sk181649](https://support.checkpoint.com/results/sk/sk181649)

# sk181649 - Smart WorkFlow request or approval causes SmartConsole to crash

| Property | Value |
|----------|-------|
| Solution ID | sk181649 |
| Date Created | 2023-11-26 |
| Last Modified | 2024-04-08 |
| Technical Level | General |
| Products | Security Management Server, SmartConsole, Multi-Domain Security Management Server |
| Versions | R81.20, R81.20, R81.20 |
| OS | Gaia |
| Platform | Smart-1, Open Server |

## Symptoms

- * SmartConsole crashes when submitting request when logged in as a restricted admin.
* SmartConsole crashes when approving a request from a restricted admin when logged in as a Domain or Multi-Domain admin.
* CPM Debugs show this error in *CPM.elg* :  
  *\[TIME\] ERROR coresvc.internal.WorkSessionMgmtSvcImpl \[qtp-1723201880-104765\]:
  Running workflow before SUBMIT operation jobs failed with an unexpected error: No DomainSession object found for session XXXXXXXXX*
* SmartConsole debugs show no response from submitting an action.

## Cause

Large number of administrators causes a timeout in the function.

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 54

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/.contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

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