> Source: [sk181630](https://support.checkpoint.com/results/sk/sk181630)

# sk181630 - "RADIUS Accounting Settings" window takes a long time to load

| Property | Value |
|----------|-------|
| Solution ID | sk181630 |
| Date Created | 2023-11-13 |
| Last Modified | 2024-10-22 |
| Technical Level | General |
| Products | Security Gateway, Security Management Server, SmartConsole |
| Versions | R81.20, R81.10 (EOS), R81.20, R81 (EOS), R81.10 (EOS), R81 (EOS), R81.20, R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- SmartConsole may freeze for several minutes in this scenario:

1. Open a Security Gateway with the Identity Awareness Software Blade enabled
2. In the left panel, click the "**Identity Awareness**" page
3. Select "**RADIUS Accounting** " and click "**Settings**"
4. In the section "**Authorized RADIUS Clients** ", click the green **\[+\]**

## Solution

This problem was fixed. The fix is included in:

* [Check Point Quantum R82](https://support.checkpoint.com/results/sk/sk181127)
* [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 79
* [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 158
* [Jumbo Hotfix Accumulator for R81](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81/Default.htm) starting from Take 106

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/.contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

**Important Notes:**

* There are two packages:

  1. A hotfix for the Management Server.
  2. The improved SmartConsole.  
     Required to load the "RADIUS Accounting Settings" window faster.
* After you install the the hotfix packages, you must configure an environment variable on a SmartConsole client computer.

**Procedure:**

1. On the Management Server:

   Install the hotfix as described in [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).
2. On the SmartConsole client computer:

   1. Install the improved SmartConsole:

      1. Uninstall the current SmartConsole.

      2. Install the improved SmartConsole.

   2. Configure the required environment variable:

      1. Click the **Start** menu \> **Settings**.

      2. In the top **Search** field, enter:

         **Edit the system**
      3. Click:

         **Edit the system environment variables**
      4. The **System Properties** window opens on the tab **Advanced**.

      5. At the bottom, click:

         **Environment Variables**
      6. In one the sections - **User variables** or **System variables** , click **New**.

      7. Configure the required variable:

         1. In the **Variable name** field, paste:

            **FETCH_PAGED_NETWORK_OBJECTS**
         2. In the **Variable value** field, enter the digit one:

            **1**
         3. Click **OK** to close the **New Variable** window.

      8. Click **OK** to close the **Environment Variables** window.

      9. Click **OK** to close the **System Properties** window.

3. Connect with SmartConsole to the Management Server.

---

# Agent Instructions

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