> Source: [sk181567](https://support.checkpoint.com/results/sk/sk181567)

# sk181567 - SmartConsole cannot connect to XDR

| Property | Value |
|----------|-------|
| Solution ID | sk181567 |
| Date Created | 2023-10-18 |
| Last Modified | 2023-10-31 |
| Technical Level | Advanced |
| Products | SmartConsole |
| Versions | R81.20 |

## Symptoms

- SmartConsole fails to connect to XDR with error: Failed to connect Quantum Management environment to Infinity Portal

## Solution

This solution requires authentication. Please log in to view the full solution.

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