> Source: [sk181563](https://support.checkpoint.com/results/sk/sk181563)

# sk181563 - SmartConsole SAML Authentication fails for a user in Azure

| Property | Value |
|----------|-------|
| Solution ID | sk181563 |
| Date Created | 2023-10-18 |
| Last Modified | 2026-05-11 |
| Technical Level | Advanced |
| Products | SmartConsole, Cloud Firewall |
| Versions | R81.20, R81.20 |
| OS | Gaia |

## Symptoms

- * A user in SmartConsole administrator group cannot log in to SmartConsole with error: `"Failed to create an Identity Provider administrator."`

* You see this error in the *$FWDIR/log/cpm.elg* file:  

  `
  ERROR internal.operation.OperationSvcImpl [qtp-1173469838-682944]: "A blocking validation error was found: Administrator name can be up to 100 characters, English characters, digits and special characters are permitted (ASCII), exlcuding: "" from class com.checkpoint.management.coresvc.ValidationException`  
  `
  com.checkpoint.management.coresvc.ValidationException: "A blocking validation error was found: Administrator name can be up to 100 characters, English characters, digits and special characters are permitted (ASCII), exlcuding: ""`

## Cause

A user name in the SmartConsole Admin group in Azure has a special character above a letter in it's name.

## Solution

This solution requires authentication. Please log in to view the full solution.

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