> Source: [sk181557](https://support.checkpoint.com/results/sk/sk181557)

# sk181557 - CPUSE Agent fails to open a connection with Check Point Cloud after an upgrade to R81.20

| Property | Value |
|----------|-------|
| Solution ID | sk181557 |
| Date Created | 2023-10-12 |
| Last Modified | 2026-04-15 |
| Technical Level | Advanced |
| Products | Security Gateway, Security Management Server |
| Versions | R81.20, R81.20 |

## Symptoms

- * CPUSE Agent fails to open a connection with Check Point Cloud after an upgrade to R81.20.

* The Event log of CPUSE shows these errors when you attempt to Check For Updates in the CPUSE agent:

  > **[DATE TIME]: The administrator did not authorize downloads, not performing update**   
  > **[DATE TIME]: Did not find any new packages**  
  > **[DATE TIME]: Cannot establish connection with the Check Point cloud.**
  > `
  > `
  >
  > **Connection Error, Download operation isn't approved by the user. Please check your configuration.**
  >
  > `Make sure that 1. Proxy, DNS and routing are configured properly. 2. Firewall does not block traffic originating from this machine to Check Point servers (checkpoint.com and akamaitechnologies.com over HTTP and HTTPS).`  
  > `[DATE TIME]: Connected to https://updates.checkpoint.com/WebService/services/DownloadMetaDataService?wsdl; authentication: SSL connection using TLSv1.3 / TLS_AES_256_GCM_SHA384`  
  > `[DATE TIME]: Checking for new available packages...`
* These error appears when attempting to fetch updates from Clish:

  > `MGMT> installer check-for-updates`  
  > `INFO: Checking for new available packages. This operation may take a few moments`  
  > `Interactive mode is enabled. Press CTRL + C to exit (this will not stop the operation)`  
  > **Result: The administrator did not authorize downloads, not performing update**   
  > **MGMT> show consent-flags allow-receiving-data**

## Cause

The user has not authorized downloads from the Check Point cloud servers.

## Solution

This solution requires authentication. Please log in to view the full solution.

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