> Source: [sk181543](https://support.checkpoint.com/results/sk/sk181543)

# sk181543 - CPM Process Terminates after importing the Security Management Server

| Property | Value |
|----------|-------|
| Solution ID | sk181543 |
| Date Created | 2023-10-06 |
| Last Modified | 2023-10-11 |
| Technical Level | General |
| Products | Security Management Server |
| Versions | R82.10, R82, R81.20, R82.20 |
| OS | Gaia |

## Symptoms

- * After an import of the Security Management Server, the CPM process shows T in the output of the `cpwd_admin list` command.

* You can see similar logs in the *$FWDIR/log/cpm.stdout.elg* file:  

  `JVMJ9GC028E Option too large: '-Xmx16384m'`  
  `
  JVMJ9VM015W Initialization error for library j9gc29(2): Failed to initialize; unable to parse command line`  
  `
  Error: Could not create the Java Virtual Machine.`  
  `
  Error: A fatal exception has occurred. Program will exit.`

## Cause

A server with 25-32GB of RAM launches with a maximum Java Heap Size equal to 1024 MB, which is not sufficient.

## Solution

<br />

This problem was fixed. The fix is included starting from:

* [Check Point R81](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk166715)
* [Jumbo Hotfix Accumulator for R80.40](https://sc1.checkpoint.com/documents/Jumbo_HFA/R80.40/Default.htm) starting from Take 53
* [Jumbo Hotfix Accumulator for R80.30](https://sc1.checkpoint.com/documents/Jumbo_HFA/R80.30/Default.htm) starting from Take 210
* [Jumbo Hotfix Accumulator for R80.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R80.20/Default.htm) starting from Take 160
* [Jumbo Hotfix Accumulator for R80.10](https://support.checkpoint.com/results/sk/sk116380) starting from Take 278

Check Point recommends to always upgrade to the [Recommended version](https://support.checkpoint.com/results/sk/sk95746) ([Security Gateway](https://support.checkpoint.com/product/73) / [VSX](https://support.checkpoint.com/product/359) / [Security Management Server](https://support.checkpoint.com/product/184) / [Multi-Domain Security Management Server](https://support.checkpoint.com/product/166) / [SmartConsole](https://support.checkpoint.com/product/191)).

If you choose not to upgrade, [contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for your version.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect [CPinfo](https://support.checkpoint.com/results/sk/sk92739) files from the Management Server and Security Gateways / Cluster Members involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

The issue is encountered most commonly as part of an upgrade process. After installing the Jumbo HFA:  

1. Delete the *$MDS_FWDIR/conf/personalizedCpmServerSettings.props* file
2. Run: `# cprestart`

<br />

This resolves the CPM issue and allows you to proceed with the upgrade process.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

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