> Source: [sk181533](https://support.checkpoint.com/results/sk/sk181533)

# sk181533 - Open Server with an AMD EPYC 7003 Series processor stops processing traffic

| Property | Value |
|----------|-------|
| Solution ID | sk181533 |
| Date Created | 2023-10-22 |
| Last Modified | 2025-01-21 |
| Technical Level | Advanced |
| Products | Security Gateway, Security Management Server |
| Versions | R82, R81.20, R81.10 (EOS), R82, R81.20, R81 (EOS), R81.10 (EOS), R81 (EOS) |
| OS | Gaia |
| Platform | Open Server |

## Symptoms

- * An open server with an AMD EPYC 7003 series processor experiences different issues, including crashes or freezes.

* Logs collected from the time the issue occurs contain these messages:

  ```
  
  kernel: Uhhuh. NMI received for unknown reason 20 on CPU 1. 
  kernel: Do you have a strange power saving mode enabled? 
  kernel: Dazed and confused, but trying to continue
  ```

## Cause

The Gaia OS kernel does not support the AMD EPYC 7003 Series processors.

## Solution

This solution requires authentication. Please log in to view the full solution.

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