> Source: [sk181530](https://support.checkpoint.com/results/sk/sk181530)

# sk181530 - Upgrading the Endpoint Management Server to R81.10 slows the performance of the SmartEndpoint and the Endpoint Policy Server switches between being active and inactive.

| Property | Value |
|----------|-------|
| Solution ID | sk181530 |
| Date Created | 2023-10-09 |
| Last Modified | 2023-10-16 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | R81.10 (EOS) |
| OS | Gaia |

## Symptoms

- * Endpoint Policy Server switches between being active and inactive.
* The SmartEndpoint appears to be slow.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Security Gateway / each Cluster Member involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

---

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