> Source: [sk181504](https://support.checkpoint.com/results/sk/sk181504)

# sk181504 - Troubleshooting the Configuration Sharing from a Management Server to Check Point Portal

| Property | Value |
|----------|-------|
| Solution ID | sk181504 |
| Date Created | 2023-10-12 |
| Last Modified | 2026-03-25 |
| Technical Level | General |
| Products | Security Management Server, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R82.10, R81.10 (EOS), R81.10 (EOS), R81.20, R82 |
| OS | Gaia |

## Symptoms

- * Configuration Sharing does not work.

* Configuration Sharing status shows an error on the "Infinity Services" tab in SmartConsole or Web SmartConsole.

## Cause

Synchronization of objects between the Quantum Management Server and Check Point Portal (formerly known as Infinity Portal) fails.

## Solution

This solution is for self-managed products.  
If you are Smart-1 Cloud customer - [contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/).

1. Check the Management Server version.

   We recommend these versions:
   * R81.20 and higher.
   * R81.10 with the R81.10 Jumbo Hotfix Accumulator Take 113 or higher.
2. Check if the configuration sharing package is up-to-date.

   Our package is updated automatically through the AutoUpdater Tool ([sk165653](https://support.checkpoint.com/results/sk/sk165653)) for customers who sign up to this service ([sk94508](https://support.checkpoint.com/results/sk/sk94508)).
   * Check your current installed package version, by running this command in the Management Server (in the Expert mode):

     `autoupdatercli show json | jq '.[] | .[] | select(."product-name" == "SharedObjects") | ."product-components" | .[] | ."repository-packages" | .[] | select(."package-installed" == "true") | ."package-version"'`
   * To see the latest package and instructions for manual installation, see [sk177205](https://support.checkpoint.com/results/sk/sk177205).

   * If the package was not updated automatically, the reason can be one of these:

     * Not enough disk space in the Management Server.

     * The Management Server has connectivity issues with the Check Point services.

     * Package installation was blocked by verification or failed.

     [Contact Support](https://www.checkpoint.com/support-services/contact-support/) if the issue persists.
3. Check the status of the Quantum Management API server on the Management Server (in the Expert mode):

   `api status`

   Refer to the "*Processes:*" section:
   * If the "CPM" process is down - start it manually and try again:

     `cpstop ; cpstart`
   * If the "API" process is down - start it manually and try again:

     `api restart`
   * If any process fails to start:

     * Check if your license is valid:

       `cplic print`
     * [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/).

   * If all processes are up - continue to Step 4.

4. Check status of the onboarding to Check Point Portal, by running this command on the Management Server (in the Expert mode):

   * For Management Server, use the following:  
     `mgmt_cli -r true show-cloud-services`

   * For Multi Domain Server, use the following:  
     `mgmt_cli -r true show-cloud-services -d <Domain_Name>`  

     ![show cloud service](https://sc1.checkpoint.com/sc/SolutionsStatics/sk181504/MicrosoftTeams-image (4)202312051849184.png)

     * If connected - continue to Step 5.

     * If not connected - refer to [sk180820](https://support.checkpoint.com/results/sk/sk180820).

     <br />

5. [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) if the issue persists.

   For faster resolution and verification, collect this information:
   1. Collect logs from the Management Server (in the Expert mode):

      `/opt/CPSharedObjects/scripts/sho_debug.sh`
   2. Provide the tenant ID and region (from the URL):

      * For Management Server, use the following:  
        `mgmt_cli -r true show-cloud-services`

      * For Multi Domain Server, use the following:  
        `mgmt_cli -r true show-cloud-services -d <Domain_Name>`  

6. The "Enforce Session Publish Description" option in the Multi-Domain tab is not supported in [Configuration Sharing](https://support.checkpoint.com/results/sk/sk177205) Take 190 and lower. Enabling this feature may cause unexpected behavior. Make sure this checkbox is unchecked.  

   ![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk181504/image-2025-04-10-18-25-08-967202504141359151.png)

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