> Source: [sk181485](https://support.checkpoint.com/results/sk/sk181485)

# sk181485 - Gaia Backup fails with the "cannot remove '/lvsnap/var/log': No such file or directory" error

| Property | Value |
|----------|-------|
| Solution ID | sk181485 |
| Date Created | 2023-09-19 |
| Last Modified | 2024-03-13 |
| Technical Level | General |
| Products | Security Gateway, Security Management Server |
| Versions | R81.20, R81.10 (EOS), R81.20, R81 (EOS), R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * One of these errors may be printed in the backup logs:  
  `"rm: cannot remove '/lvsnap/var/log': No such file or directory",`  
  `

  "failed to remove soft link /lvsnap/var/log",`  
  `

  "invalid backup file was created",`  
  `

  "Backup operation failed".`  

* Unpartitioned free disk size is larger than 1 TB in *lvm_manager* or in the */var/log/CPbackup.elg* file:  
  For Example:  
  `[xx.xx.xx.]: Info: 'calc_snapshot_size': lv_current size is : 220.00g`  
  `
  [xx.xx.xx.]: Info: 'calc_snapshot_size': unpartition_free size is : 1.18t`

## Cause

When there is more than 1TB of unpartitioned free space, it can cause the operating system to miscalculate available free space. this leads to the backup failure.

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 43
* [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 113
* [Jumbo Hotfix Accumulator for R81](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81/Default.htm) starting from Take 89
* [Jumbo Hotfix Accumulator for R80.40](https://sc1.checkpoint.com/documents/Jumbo_HFA/R80.40/Default.htm) starting from Take 211

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

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