> Source: [sk181471](https://support.checkpoint.com/results/sk/sk181471)

# sk181471 - SmartConsole's "Where Used" and search options fail in the Read-only mode

| Property | Value |
|----------|-------|
| Solution ID | sk181471 |
| Date Created | 2023-09-13 |
| Last Modified | 2023-11-23 |
| Technical Level | General |
| Products | SmartConsole |
| Versions | R81.20, R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * In the Read-only mode in SmartConsole, the "`Where used failed`" error appears when you right-click an object in the security policy and select "Where Used" from the drop-down menu or using the "`where-used`" Management API command.

  <br />

  The issue occurs starting in these Jumbo Hotfix Takes:
  * R81 JHF Take 87
  * R81.10 JHF Take 110
  * R81.20 JHF Take 26
* When you search for an object, the search fails with this error:

  "`An error occurred while searching.`"
* The *cpm.elg* file contains these lines:

  ```
  
  13/09/23 15:29:47,671 ERROR infrastructure.logging.DefaultExceptionLoggerHandlerImpl [qtp-952388053-18508]: incident [59e62b89-055a-40
  10-a235-c20fce2d7d81]:
  java.lang.NullPointerException
          at java.util.concurrent.ConcurrentHashMap.get(ConcurrentHashMap.java:947)
          at com.checkpoint.management.access.dle.beans.LayersManager.getCachedData(LayersManager.java:710)
          at com.checkpoint.management.access.dle.beans.LayersManager.extendSearchMatchInfo(LayersManager.java:596)
          at com.checkpoint.management.dleserver.coresvc.internal.LinksManagerSvcImpl.getExtendedSearchMatchInfo(LinksManagerSvcImpl.jav
  a:316)
          at com.checkpoint.management.dleserver.coresvc.internal.LinksManagerSvcImpl.buildResultListFromUsageMap(LinksManagerSvcImpl.ja
  va:1283)
          at com.checkpoint.management.dleserver.coresvc.internal.LinksManagerSvcImpl.whereUsedInternal_aroundBody74(LinksManagerSvcImpl
  .java:1359)
          at com.checkpoint.management.dleserver.coresvc.internal.LinksManagerSvcImpl$AjcClosure75.run(LinksManagerSvcImpl.java:1)
          at org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:149)
          at com.checkpoint.management.dleserver.coresvc.internal.TransactionRetrySvcImpl.proceed(TransactionRetrySvcImpl.java:143)
          at com.checkpoint.management.dle.aspects.TransactionRetryAspect.aroundOperation(TransactionRetryAspect.java:21)
          at com.checkpoint.management.dleserver.coresvc.internal.LinksManagerSvcImpl.whereUsedInternal(LinksManagerSvcImpl.java:477)
          at com.checkpoint.management.dleserver.coresvc.internal.LinksManagerSvcImpl.whereUsed(LinksManagerSvcImpl.java:51)
          at com.checkpoint.management.access.dle.beans.CompositeObjectsSearchProvider.extendSearchMatchInfo(CompositeObjectsSearchProvi
  der.java:2)
          at com.checkpoint.management.dleserver.coresvc.internal.LinksManagerSvcImpl.getExtendedSearchMatchInfo(LinksManagerSvcImp
  ```

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 38
* [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 128
* [Jumbo Hotfix Accumulator for R81](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81/Default.htm) starting from Take 89

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/.contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

<br />

---

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