> Source: [sk181412](https://support.checkpoint.com/results/sk/sk181412)

# sk181412 - Identity collector stops receiving events after installing CrowdStrike on the domain controller

| Property | Value |
|----------|-------|
| Solution ID | sk181412 |
| Date Created | 2023-08-23 |
| Last Modified | 2023-08-23 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R81.20, R81.10 (EOS), R81 (EOS) |

## Symptoms

- * Identity collector stop receiving events from the domain controller.
* Identity collector showing 0 events.
* Identity collector shows this error: `The remote procedure call failed`

## Solution

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