> Source: [sk181406](https://support.checkpoint.com/results/sk/sk181406)

# sk181406 - Error: "Operation timed out", when reassigning Global Policy causes SmartConsole to time out

| Property | Value |
|----------|-------|
| Solution ID | sk181406 |
| Date Created | 2023-08-23 |
| Last Modified | 2023-08-23 |
| Technical Level | General |
| Products | Multi-Domain Security Management Server |
| Versions | R81 (EOS), R81.10 (EOS) |

## Symptoms

- * While reassigning Global Policy to local domains, connection to SmartConsole fails with the error: `Operation timed out`
* `cpm.elg` logs show "MirrorObjectManger" lock the domains for a long time: 16/02/23 19:13:11,944 INFO internal.mirror.MirrorObjectManager \[taskExecutor-788\]: alignMirrorsOfDomain: Starting alignment for domain:... 16/02/23 19:13:12,016 INFO internal.mirror.MirrorObjectManager \[taskExecutor-788\]: Get 14 mirror tables. 16/02/23 19:13:12,018 INFO internal.mirror.MirrorObjectManager \[taskExecutor-788\]: Done delete mirrors messages. 16/02/23 19:13:37,083 INFO internal.mirror.MirrorObjectManager \[taskExecutor-788\]: Done delete duplicate mirror objects. 16/02/23 19:14:18,426 INFO internal.mirror.MirrorObjectManager \[taskExecutor-788\]: Done handle orphan mirrors. 16/02/23 19:14:20,071 INFO internal.mirror.MirrorObjectManager \[taskExecutor-788\]: Get 5 legacy mirrors. 16/02/23 19:14:20,480 INFO internal.mirror.MirrorObjectManager \[taskExecutor-788\]: Going to update 0 new mirror objects... 16/02/23 19:14:21,271 INFO internal.mirror.MirrorObjectManager \[taskExecutor-788\]: Going to update 26 existing mirror objects... 16/02/23 19:14:23,218 INFO internal.mirror.MirrorObjectManager \[taskExecutor-788\]: alignMirrorsOfDomain done for domain: took:71274

## Cause

Login problems arise as a result of database locks retained by the "align mirror" function/operation. When this function is tasked with aligning an increased number of objects with the HA (High Availability), the associated database queries become prolonged. Consequently, the overall operation is extended, leading to a delay in the release of locks required for other pending operations awaiting execution.  

The align mirror function is integral to the process of High Availability (HA) synchronization, which is initiated upon the execution of a Global Policy assignment.

## Solution

This problem was fixed. The fix is included starting from:

* [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 26
* [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 110
* [Jumbo Hotfix Accumulator for R81](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81/Default.htm) starting from Take 87
* [Jumbo Hotfix Accumulator for R80.40](https://sc1.checkpoint.com/documents/Jumbo_HFA/R80.40/Default.htm) starting from Take 198

Check Point recommends to always upgrade to the [Recommended version](https://support.checkpoint.com/results/sk/sk95746) ([Security Gateway](https://support.checkpoint.com/product/Quantum/73) / [VSX](https://support.checkpoint.com/product/Quantum/359) / [Security Management Server](https://support.checkpoint.com/product/Quantum/184) / [Multi-Domain Security Management Server](https://support.checkpoint.com/product/Quantum/166) / [SmartConsole](https://support.checkpoint.com/product/Quantum/191)).

If you choose not to upgrade, [contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for your version.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect [CPinfo](https://support.checkpoint.com/results/sk/sk92739) files from the Management Server and Security Gateways / Cluster Members involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).  

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