> Source: [sk181397](https://support.checkpoint.com/results/sk/sk181397)

# sk181397 - The "show packages" Management API command with details level "full" may take a long time

| Property | Value |
|----------|-------|
| Solution ID | sk181397 |
| Date Created | 2023-08-18 |
| Last Modified | 2024-03-13 |
| Technical Level | General |
| Products | Security Management Server, Multi-Domain Security Management Server |
| Versions | R81.20, R81.10 (EOS), R81 (EOS), R81 (EOS), R81.10 (EOS), R81.20 |

## Symptoms

- * Slow performance when running "*show packages* " with details level "*full*" (or other intensive queries).
* The "*show packages*" query may timeout after 5 minutes, if there are many results and a large/no limit set.
* In rare scenarios, opening the Install Policy view gets timed out, and SmartConsole unexpectedly closes.
* When running the "*show-access-rulebase* " Management API with details level "*full*", it takes about 20 seconds to perform the call.

## Cause

Cache-related issue which occurs in scenarios, when the cluster objects are retrieved.

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 43
* [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 113
* [Jumbo Hotfix Accumulator for R81](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81/Default.htm) starting from Take 89
* [Jumbo Hotfix Accumulator for R80.40](https://sc1.checkpoint.com/documents/Jumbo_HFA/R80.40/Default.htm) starting from Take 211

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

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