> Source: [sk181394](https://support.checkpoint.com/results/sk/sk181394)

# sk181394 - WMI query fails in environments with Forensics and Anti-Malware Blades installed

| Property | Value |
|----------|-------|
| Solution ID | sk181394 |
| Date Created | 2023-10-18 |
| Last Modified | 2023-12-19 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X, R82.20, R82.10, R82, R81.20 |
| OS | Windows |

## Symptoms

- * PRTG Monitoring jobs fail to complete after installing or upgrading Windows Servers to Endpoint Security client versions between E87.30 and E87.51 with Forensics and Anti-Malware blade installed.
* The Windows Management Instrumentation (WMI) query for PTRG application does not return any results.

## Cause

Anti-Malware blocks the *NtQueryInformationToken* call by the WMI service.

## Solution

This problem was fixed. The fix is included in:  

* [**Enterprise Endpoint Security E87.60 Windows Clients**](https://support.checkpoint.com/results/sk/sk181447 "Enterprise Endpoint Security E87.60 Windows Clients")
Check Point recommends to always upgrade to the most recent version.

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