> Source: [sk181387](https://support.checkpoint.com/results/sk/sk181387)

# sk181387 - Interface of i40e driver is down after reboot 

| Property | Value |
|----------|-------|
| Solution ID | sk181387 |
| Date Created | 2023-08-13 |
| Last Modified | 2025-06-24 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R81.20, R81.10 (EOS), R81 (EOS) |

## Symptoms

- * Interface of i40e driver with Multi-Queue enabled is down after reboot.
* shutdown via the LOM solves the issue
* In $FWDIR/log/mq_mng.elg file we see the following log:   
  \[ERROR\] mq_driver.py:290:_wait_for_rx_queues(): Timeout of 10 seconds has been reached while waiting for interface ethX rx queues. ethX 0 1 -\> /proc/irq/XXXX/smp_affinity  
* Interface state is on but running ethtool ethX shows link detected:no

## Cause

There is a function that is running during the Multi-Queue configuration after a reboot that is not supposed to run on i40e drivers which leads to timeout error when trying to complete the configuration.

## Solution

This problem was fixed. The fix is included starting from:

* [Check Point R82](https://support.checkpoint.com/results/sk/sk181127)
* [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 43
* [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 131
* [Jumbo Hotfix Accumulator for R81](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81/Default.htm) starting from Take 89

Check Point recommends to always upgrade to the [Recommended version](https://support.checkpoint.com/results/sk/sk95746) ([Security Gateway](https://support.checkpoint.com/product/73) / [VSX](https://support.checkpoint.com/product/359) / [Security Management Server](https://support.checkpoint.com/product/184) / [Multi-Domain Security Management Server](https://support.checkpoint.com/product/166) / [SmartConsole](https://support.checkpoint.com/product/191)).

If you choose not to upgrade, [contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for your version.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Security Gateway / each Cluster Member involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

---

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