> Source: [sk181366](https://support.checkpoint.com/results/sk/sk181366)

# sk181366 - On Subordinate CA, Read-Only users see results different from the results of Read-Write users

| Property | Value |
|----------|-------|
| Solution ID | sk181366 |
| Date Created | 2023-08-28 |
| Last Modified | 2023-08-30 |
| Technical Level | General |
| Products | Security Management Server |
| Versions | R82.10, R82, R81.20, R82.x, R82.20 |

## Symptoms

- * Under Certificate Authority properties \> OPSEC PKI tab \> Retrieve CRL From section, the LDAP and HTTP Server(s) checkboxes appear differently for Read-Only and Read-Write users, although they view the same Subordinate CA object.
* Subordinate CA does not present the definitions set on the related Trusted CA.

## Cause

Read-Only user fails to fetch the relevant Trusted CA, and therefore, uses a default setting of "LDAP" is not selected and "HTTP Server(s)" is selected.  

![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1691402609795/RO-General202308071314144.png)  

![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1691402609795/Untitled pictur2222e202308071313523.png)

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Security Gateway / each Cluster Member involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content