> Source: [sk181365](https://support.checkpoint.com/results/sk/sk181365)

# sk181365 - "No valid license was found" alert after applying a new license on a Multi-Domain Log Module

| Property | Value |
|----------|-------|
| Solution ID | sk181365 |
| Date Created | 2023-08-07 |
| Last Modified | 2024-11-03 |
| Technical Level | General |
| Products | Security Management Server |
| Versions | R81.10 (EOS) |

## Symptoms

- After applying a central license on a Multi-Domain Log Server, each Customer Log Module generates this alert every two hours "*No valid license was found* ".


[![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk181365/Untitled picture202308071315571.png)](https://sc1.checkpoint.com/sc/SolutionsStatics/sk181365/Untitled picture202308071315571.png "Click the image to see it in full size in a new tab/window")

## Cause

In the new licensing method, a central license is applied on the Multi-Domain Log Module level, and not on each Customer Log Module.

## Solution

This problem was fixed. The fix is included starting from:

* [Check Point R82](https://support.checkpoint.com/results/sk/sk181127)
* [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 70

Check Point recommends to always upgrade to the [Recommended version](https://support.checkpoint.com/results/sk/sk95746) ([Multi-Domain Security Management Server](https://support.checkpoint.com/product/166)).

If you choose not to upgrade, [contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for your version.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Security Gateway / each Cluster Member involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

---

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