> Source: [sk181355](https://support.checkpoint.com/results/sk/sk181355)

# sk181355 - Uninstall of Endpoint Security Client fails with "Error 27706 Failed to stop Check Point Endpoint Connect service"

| Property | Value |
|----------|-------|
| Solution ID | sk181355 |
| Date Created | 2023-08-04 |
| Last Modified | 2023-08-08 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X, R82.20, R82.10, R82, R81.20 |

## Symptoms

- * After in-place upgrade from standalone Endpoint Security Client for Windows to Harmony Endpoint suite using dynamic (EXE) client, uninstall of the Harmony Endpoint client fails with "*Error 27706 Failed to stop Check Point Endpoint Connect service*".
* Uninstall logs show:

  ```
    ****************************** VnaUnInstall started **********************************
  
    Trying to stop TRAC service
  
    Failed to stop TRAC service
  
    failed to stop TRACService, aborting...
  MSI (s) (F8!84) [HH:MM:SS.xxx]: Product: Check Point Endpoint Security -- Error 27706.Failed to stop Check Point Endpoint Connect service.
  
  MSI (s) (F8:28) [HH:MM:SS.xxx]: Leaked MSIHANDLE (2231) of type 790531 for thread 12420
  MSI (s) (F8:28) [HH:MM:SS.xxx]: Note: 1: 2769 2: EPC_VNA_Uninstall.2C0EAE67_7A1D_43BF_B3D9_476098DF60F5 3: 1 
  MSI (c) (28:2C) [HH:MM:SS.xxx]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg
  
  Error 27706.Failed to stop Check Point Endpoint Connect service.
  Info 2769.Custom Action EPC_VNA_Uninstall.2C0EAE67_7A1D_43BF_B3D9_476098DF60F5 did not close 1 MSIHANDLEs.
  CustomAction EPC_VNA_Uninstall.2C0EAE67_7A1D_43BF_B3D9_476098DF60F5 returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
  ```

* Check Point Endpoint Connect (*TracSrvWrapper*) service does not appear in Windows Services.

## Cause

The Check Point Endpoint Connect (*TracSrvWrapper*) service is not available to respond to the call to stop service.

## Solution

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