> Source: [sk181301](https://support.checkpoint.com/results/sk/sk181301)

# sk181301 - After upgrade from R80.40 to R81.10, Remote Access users cannot connect with VPN

| Property | Value |
|----------|-------|
| Solution ID | sk181301 |
| Date Created | 2023-07-31 |
| Last Modified | 2023-08-02 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R81.10 (EOS) |
| OS | Gaia |

## Symptoms

- * After upgrade from R80.40 to R81.10, Remote Access VPN end users cannot connect to a Remote Access VPN Gateway.
* The Endpoint Security Client shows the error "*Access denied - wrong user name or password*".
* SmartConsole \> Logs \& Monitor \> Logs shows "`Unknown user`" and "`User unknown`".
* The IKED debug output (see [sk180488](https://support.checkpoint.com/results/sk/sk180488)) shows:  
  `
  [iked 24255 4071184384]@firewall[19 Jul 11:06:08][CPLDAPCL] Processing User Lookup `  
  ...  
  [iked 24255 4071184384]@firewall[19 Jul 11:06:08][CPLDAPCL] Creating action - GET_USER_BY_NAME for user@test.com [iked 24255 4071184384]@firewall[19 Jul 11:06:08][CPLDAPCL] Process action on multiple AUs   
  ...  
  [iked 24255 4071184384]@firewall[19 Jul 11:06:08][CPLDAPCL] [RootId = 198] No suitable or available processors [iked 24255 4071184384]@firewall[19 Jul 11:06:08][CPLDAPCL] Failed starting a GET_USER action (Error: No suitable or available processors)

## Cause

There are LDAP Account Units in Table 1 that are not in Table 2.  

**Table 1**   

Navigation Path:  
SmartConsole \> **Gateways \& Servers** \> the relevant Security Gateway object \> **VPN clients** \> **Authentication** \> the relevant authentication realm \> **User Directories** \> **Manual configuration** \>**LDAP users** checkbox \> **Specific:** checkbox \> table  

![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk181301/UserDirectories_1202308011820181.png)   

**Table 2**   

Navigation Path:  
SmartConsole \> **Gateways \& Servers** \> the relevant Security Gateway object \> **Other** \> **User Directory** \> **User Directories** section \> **Selected User Directories list** checkbox \> **Directories** table.   

![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk181301/Directories_2202308011955231.png)

## Solution

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