> Source: [sk181294](https://support.checkpoint.com/results/sk/sk181294)

# sk181294 - Cannot Access SmartView After Tenant Reuse or New Tenant Creation

| Property | Value |
|----------|-------|
| Solution ID | sk181294 |
| Date Created | 2023-07-24 |
| Last Modified | 2025-12-04 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud |

## Symptoms

- In the [Infinity Portal](https://portal.checkpoint.com/) \> Harmony Endpoint application (or Web Harmony Endpoint portal on the on-premises Management Server) \> "Overview" section \> "Security Overview" page shows this error:  

```

SORRY, WE HAD AN API ISSUE DURING REQUEST
Something went wrong, please refresh your page and try again
Try refreshing your page, and clearing your browser's cache
If the error persists, please contact Check Point Support
[ERROR CODE: 9999]
```

## Cause

In some cases, routing cache persists after tenant changes, preventing SmartView access.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

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