> Source: [sk181278](https://support.checkpoint.com/results/sk/sk181278)

# sk181278 - The Security Gateways in a cluster may consecutively crash with a vmcore dump file

| Property | Value |
|----------|-------|
| Solution ID | sk181278 |
| Date Created | 2023-07-26 |
| Last Modified | 2023-07-30 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R81.20, R81.10 (EOS), R81 (EOS) |

## Symptoms

- When the SNMP agent is enabled ([sk90860](https://support.checkpoint.com/results/sk/sk90860)), a vmcore dump file is generated in the */var/log/crash/* directory

## Cause

A memory corruption due to packet correction.

## Solution

This problem was fixed. The fix is included starting from:

* [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 14
* [Jumbo Hotfix Accumulator for R81](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81/Default.htm) starting from Take 87
* [Jumbo Hotfix Accumulator for R80.40](https://sc1.checkpoint.com/documents/Jumbo_HFA/R80.40/Default.htm) starting from Take 198

Check Point recommends to always upgrade to the [Recommended version](https://support.checkpoint.com/results/sk/sk95746) ([Security Gateway](https://support.checkpoint.com/product/Quantum/73) / [VSX](https://support.checkpoint.com/product/Quantum/359) / [Security Management Server](https://support.checkpoint.com/product/Quantum/184) / [Multi-Domain Security Management Server](https://support.checkpoint.com/product/Quantum/166) / [SmartConsole](https://support.checkpoint.com/product/Quantum/191)).

If you choose not to upgrade, [contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for your version.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect [CPinfo](https://support.checkpoint.com/results/sk/sk92739) files from the Management Server and Security Gateways / Cluster Members involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

---

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